Shipping & Returns

Shipping to Indonesia

Shipping to Everywhere in Indonesia using JNE Parcel Service

Standard Shipping is 2-3 working days.

All shipment is tracked via courrier website.

 

Shipping to International

We work with selected courier services to make sure best delivery experience.

 

Unless stated otherwise, we are using Indonesian Post (EMS) Parcel service to deliver internationally. Tracking code, and detailed information of your shipment are stated in the order email.

https://ems.posindonesia.co.id

 

Returns

Return inquiries please email return.id@skellyshop.co.id


Our policy lasts 14 days for NON-SALE Items. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Sale Items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Refunds are not applicable for any purchase.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  and send your item to:

SKELLY INDONESIA 
RETURN Department
Jl. Taman Margasatwa No.9S
Warung Jati Barat, Kec. Pasar Minggu,
Jakarta Selatan 12550


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 

SKELLY INDONESIA 
RETURN Department
Jl. Taman Margasatwa No.9S
Warung Jati Barat, Kec. Pasar Minggu,
Jakarta Selatan 12550

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.